Refund policy

Changing your mind

You have the right to cancel an online order within 14 days after the day it arrives (after the last item, if it comes in parts), without giving a reason.

To cancel, email hello@yardandfield.co.uk with your name, order number and the items you are returning. You can use the form at the bottom of this page, but you do not have to. You can also cancel before your order arrives.

You must send the items back within 14 days of the day you tell us.

Where to send it

Unless we have sent you a returns label for a different address, send returns to:

Yard & Field Returns
Unit 173534
Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH

Email us before you send anything, so we can match the parcel to your order.

What a return costs

Unless the product page says otherwise, you pay the cost of sending an item back. Pack it carefully and use a tracked service, as it remains at your risk until it reaches us.

Larger items cannot go back by post. Each product page states the cost of returning that item. If you ask us to arrange collection, you agree to that cost.

Your refund

We refund what you paid, including the standard delivery charge, within 14 days of getting the items back or of your proof that you have sent them, whichever comes first. If we are collecting them, we refund you within 14 days of your telling us you are cancelling. If you chose a faster or dearer delivery, we refund the standard delivery cost. Refunds go to the card or account you paid with.

You may unpack and inspect an item as you would in a shop. If it has been assembled, treated, fixed in place or used beyond that, we may reduce the refund by the amount its value has fallen, up to the price you paid.

What can't be cancelled

Some things can't be returned for a change of mind: items made to your measurements or personalised for you, and goods that have been mixed inseparably with other things after delivery. The product page says where this applies.

If something is faulty or not as described

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, email us with photos. We bear the cost of returning faulty goods.

Under the Consumer Rights Act 2015, you can reject a faulty item within 30 days of delivery for a full refund. After that, you are entitled to a repair or replacement and, if that does not put it right, a refund or a price reduction. In the first six months, a fault is taken to have been there on delivery unless we can show otherwise. Nothing on this page affects these rights. More information: https://www.citizensadvice.org.uk/consumer/

Cancellation form

To use this form, copy it into an email to hello@yardandfield.co.uk or post it to Yard & Field, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

To Yard & Field (West Park Labs Ltd), Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, hello@yardandfield.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.